Privacy Policy

Willis Building Services Limited Effective Date: March 31st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Willis Building Services Limited ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

•Name, email address, phone number, physical address

•Payment information when you make a purchase or request a quote for our services (e.g., bathroom renovations, kitchen renovations, flooring, plumbing)

•Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

•IP address, browser type, device information

•Website usage patterns and analytics

•Cookies and similar technologies

Customer Communication:

•Records of inquiries, quote requests, and service requests

•Appointment details, property access preferences, and project specifications

•Service history and feedback

2. How We Use Your Information

We use collected data for:

•Providing and improving our renovation and building services

•Processing transactions, deposits, and final payments

•Communicating with you about your inquiries, project updates, appointments, and promotions

•Enhancing website functionality and user experience

•Ensuring security and fraud prevention

•Maintaining records of your communication preferences and consent in compliance with UK data protection laws

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services via our website forms or lead capture tools, you agree to receive text messages related to our services, including quote follow-ups, appointment reminders, project updates, and customer support.

Opt-In & Consent:

•You will only receive messages if you have explicitly opted in

•We maintain timestamped records of all opt-in actions

•We comply with the UK General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications Regulations (PECR), and all applicable laws

Opt-Out Instructions:

•You can cancel SMS notifications at any time by replying "STOP"

•You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

•All opt-out requests are processed immediately

Message Frequency & Content:

•Message frequency varies based on your interactions with our business and the status of your renovation project

•Messages will be directly related to the services you have requested or inquired about

•We do not send promotional content without specific consent

Help & Support:

•Reply "HELP" for assistance or contact us at [email protected]

•Customer support is available during regular business hours

Carrier Information:

•Standard message and data rates may apply

•Carriers are not liable for delayed or undelivered messages

•Supported carriers include EE, O2, Vodafone, Three, and other UK networks

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service or trades coordination, is permitted solely for fulfilling your project. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

•Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling, CRM systems)

•SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive

•Subcontractors or tradespeople directly involved in your renovation project

•All service providers are contractually obligated to maintain confidentiality and security in accordance with UK GDPR

Legal Compliance:

•If required by law, legal process, or to protect our rights

•In response to valid law enforcement requests or court orders

Business Transfers:

•In case of mergers, acquisitions, or sale of assets

•In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

•Encryption of sensitive data in transit and at rest

•Secure access controls and authentication mechanisms

•Regular security assessments and updates

•Employee training on data protection

•Breach notification protocols in accordance with the Information Commissioner's Office (ICO) guidelines

•Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

•Analyze site traffic and user behavior

•Remember your preferences

•Improve website functionality and user experience

•Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices (UK GDPR)

Under UK data protection law, you have the right to:

•Access, update, or delete your personal information (Right to Erasure/Right to be Forgotten)

•Opt-out of marketing emails by clicking "unsubscribe" in our emails

•Opt-out of SMS messages by replying "STOP"

•Request information on how we process your data (Subject Access Request)

•Withdraw consent at any time for future communications

•Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Willis Building Services Limited.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Willis Building Services Limited Phone: +44 7932 394597

Email: [email protected]

(Note: Please update the email address if different) Website: willisbuildingserviceslimited.com

By using our website and services, you consent to this Privacy Policy.